- All Papaya, Inc. products are FOB Medford, OR.
- Shipments will be delivered by UPS to the contiguous US states; USPS to Hawaii, Alaska, and Canada.
- You will be charged actual shipping costs for your order, determined at time of shipment. All shipping costs are estimated until final invoice.
- Special handling or shipping instructions must be specified and confirmed in advance, and may be subject to extra charges.
- International customers are responsible for entry into destination country, including: freight forwarding arrangements, customs clearance and all associated broker charges, import duties, customs, fees, tariffs, and taxes. Shipping and other fees for orders denied by customs or refused by customer will not be refunded.
- Your account can be set to accept or cancel backorders, let us know what you prefer. If you do not specify a preference, you will receive a backorder when at least $50 worth of product on original order is out of stock.
What Will My Approximate Ship Time Be?
Eastern Standard Time Zone: 7-8 Business Days
Central Standard Time Zone: 5-7 Business Days
Mountain Standard Time Zone: 4-6 Business Days
Pacific Standard Time Zone: 2-4 Business Days
Claims and Returns
- Papaya, Inc. does not accept returns unless the product is damaged, defective, or an error was made by Papaya, Inc. If it is our error, or the product is defective, we will send a correction free of charge, but may request the item be returned in advance, if deemed necessary.
- All sales are considered final. Any claims for shortages, damages, or defective merchandise must be made within 15 business days of invoice by contacting Customer Service at 1-800-488-0638 ext. 302 or firstname.lastname@example.org.
- If your return is approved, Customer Service will issue a return merchandise authorization ("RMA") number. Please return the product with the RMA number clearly marked on the outside of the packaging. A credit to the customer account will be issued upon receipt of the returned product only if the RMA number is clearly marked on the outside of the packaging.
- Product must be unused and in original packaging without price tags for returns to be accepted.
- Return of goods requires prior approval from Papaya, Inc. Any returns sent without prior approval and a RMA number will be refused.
Policies and prices are subject to change without notice.